Personal & Organizational Development

Successful Meetings

Provides information, techniques, and guidance for planning and leading efficient and effective meetings. Focuses on establishing outcome based agendas. Includes some facilitative skills.

Performance Management (Planning & Evaluation)

Most people want to do the right work and do it well. Competence and commitment are addressed in this course. A basic model for implementing performance improvement is presented. This includes setting individual goals/expectations, providing on-going feedback, and conducting the formal appraisal.

Involves lecture, discussion, and simulations. Can also include skill building and coaching for success.

Communication Skills

Organizational effectiveness in today's environment requires two-way information flow and understanding. This workshop addresses verbal and non-verbal communication techniques, and emphasizes reflective listening and asking questions as powerful motivators for increased responsiveness and accountability in information sharing.

Conflict Resolution Skills

Increased collaboration in the workplace places more emphasis on surfacing and resolving conflict. This workship clarifies the nature of conflict and provides tools and techniques for dealing with conflict in a group, one-on-one, or with a third party. The sessions also include assessment and evaluation of personal approaches to conflict.